The Professional Builder

Virtual Assistant / Member Success Assistant

Location: Fully Remote | Full-Time | Must be willing and able to work ANZ time zones

Be the Organised Force Behind a Global Coaching Team

The Professional Builder helps residential builders and general contractors build better, more profitable businesses through coaching, systems, accountability, and implementation support.

We support members across Australia, New Zealand, North America, and other international markets, and we are proud to be a 2025 NZ Best Places to Work Finalist.

We are not a typical corporate company, and this is not a typical admin role.

We are looking for a sharp, reliable, detail-focused Virtual Assistant / Member Success Assistant to support our Delivery and Member Success team. This role is perfect for someone who loves keeping things organised, making people's lives easier, improving systems, and making sure important details do not get missed.

You will work behind the scenes to help coaches, members, workshops, calls, follow-ups, and internal processes run smoothly.

What This Role Could Do For You

• This is a role where you can build serious operational confidence while working inside a fast-growing global coaching company.
• You will learn how a high-performance coaching and member success team operates, how member journeys are managed, how systems and SOPs support scale, and how strong admin support can directly improve the experience people have with a business.
• You will not just be given random tasks. You will be trusted with important details, encouraged to think ahead, and supported to grow your ownership over time.
• For the right person, this is a long-term opportunity to become a key part of the team -- someone people rely on because they are organised, calm under pressure, proactive, and consistent.

What You'll Be Doing

You will help keep the Delivery and Member Success team organised, prepared, and moving.

That means:

• Supporting coaches with day-to-day admin and member success tasks
• Sending session notes, reminders, resources, and follow-ups on time
• Helping onboard members and making sure they know where to find key tools and resources
• Tracking member engagement, workshop attendance, renewals, and key updates
• Keeping reports, dashboards, folders, and internal documentation organised
• Following SOPs carefully and suggesting improvements when something is not working
• Communicating clearly with coaches, members, and internal team members
• Helping ensure workshops, calls, and member touchpoints run smoothly

Your work will help members feel supported and help the team stay focused, organised, and prepared.

Who We're Looking For

You may come from a VA, admin, customer support, member success, operations support, executive assistant, or coordination background.

You will likely thrive here if you:

• Have strong written and verbal English skills
• Are highly organised and detail-oriented
• Follow through without needing to be chased
• Are punctual, reliable, and consistent
• Can work independently in a fast-paced remote environment
• Are comfortable following SOPs and improving systems when needed
• Are resourceful, proactive, and willing to speak up with ideas
• Can handle multiple moving pieces without dropping the ball
• Are comfortable using tools such as Google Workspace, Slack, Zoom, CRM systems, spreadsheets, and task management platforms

We are looking for someone who wants more than basic task completion. We want someone who takes pride in being dependable, thinks one step ahead, and genuinely enjoys making things run better.

What Life at TPB Is Like

• TPB operates more like a professional sports team than a traditional office.
• We support each other, move quickly, give direct feedback, celebrate wins, and hold high standards. We are ambitious, but we are also big believers in training, development, and helping good people grow.
• You will have the flexibility of working from home, but you will also be part of a team that expects ownership, clear communication, and strong follow-through.
• No corporate fluff. No hiding in the background. No "that's not my job" attitude.
• Just a sharp, ambitious team helping builders get better results -- and looking for people who want to grow with us.

What You'll Get

• Full-time remote contractor opportunity: Work from home while supporting a fast-growing global coaching company.
• Clear pay progression: Starting pay is 40,000/month, with growth potential as your ownership, performance, and role responsibilities develop.
• Full training and support: You'll be trained in TPB's systems, SOPs, member success processes, internal tools, communication rhythms, and delivery support expectations.
• A front-row seat to a global coaching company: You'll see behind the scenes of how TPB supports residential builders around the world and how a high-performance remote team operates.
• Exposure to high-level training and growth frameworks: TPB invests heavily in learning and development, including influences from Taki Moore / Million Dollar Coach, Boardroom-style training, Cole Gordon, Vinh Giang, Traffic & Funnels, and more.
• Remote working: Work from home, avoid the commute, and focus on doing great work.
• Supportive but direct team culture: We care about helping you grow, but we also value ownership, resourcefulness, punctuality, and follow-through.
• Wellbeing and development support: Physical fitness/wellbeing allowance, performance-based bonus opportunities, and vision funds or personal development support may be available where applicable.
• Long-term growth: Many people grow inside TPB by proving themselves, taking ownership, and becoming the person the team can rely on.
• A+ Go Getter culture: If you are organised, proactive, scrappy, clear in communication, and ready to take initiative, this could be a great long-term fit.

If you want to work from home, support a global team, sharpen your operations skills, and become a trusted part of the member experience, this could be a brilliant long-term role.

The Professional Builder encourages applications from qualified candidates of all backgrounds and experiences.

The Professional Builder encourages applications from qualified candidates of all backgrounds and experiences.